HELP & FAQ's

How much do you charge for an eye test?

Normally £25, We do however offer discounted rates from time to time. Please call us if you require confirmation when booking.

If my prescription changes can I still keep the glasses I have and just replace the lenses?

Yes, we will be happy to fit prescription lenses into your own frame. However, you will need to have a valid prescription from your optician if your eye test was not carried out by an Eye2Eye optometrist.

How often should I have my eyes tested?

You should have your eyes tested every 2 years, even if you are aware of no problems with your eyes. The eye test is a regular health check, which can detect underlying health problems as well as changes in your vision. It may need to be more frequent depending on your age and medical history.

How old does my child have to be before they can have their eyes tested?

Children can be tested at any age. It is recommended that an optometrist sees them before they start school and start learning to read. The earlier a problem is detected the more chance there is of successful treatment. Children's eyes are fully developed by the time they are 8 years old so it is very important to have any problems detected before this.

Can I buy contact lenses using my spectacle prescription?

No. We can only accept a full glasses prescription for glasses. You can make an appointment for a contact lenses eye examination, where we will be happy to provide contact lenses that suit you.

Do I qualify for a free eye examination?

You are entitled to a NHS-funded eye examination if:

  • you're under 16
  • you’re under 19 and in full-time education
  • you’re 60 or over
  • you’re registered as blind or partially sighted
  • you’ve been diagnosed with diabetes or glaucoma
  • you’re 40 or over, and your mother, father, brother, sister, son or daughter has been diagnosed with glaucoma
  • you’ve been advised by an ophthalmologist (eye doctor) that you’re at risk of glaucoma
  • you’re a prisoner on leave from prison
  • you're eligible for an NHS complex lens voucher - your optometrist (optician) can advise you about your entitlement
  • receive Income Support
  • receive Income-based Jobseeker's Allowance (not Contribution-based)
  • receive Pension Credit Guarantee Credit
  • receive Income-based Employment and Support Allowance (not Contribution-based)
  • are entitled to, or named on, a valid NHS tax credit exemption certificate
  • are named on a valid NHS certificate for full help with health costs (HC2)

I want to try contact lenses but I don't know if I can use them?

We recommend booking a contact lens appointment where our optometrist will thoroughly examine your eyes prior to recommending what contact lens options may be available to you.

What shall I do if my contact lenses are uncomfortable?

There are several reasons why your contact lenses might feel uncomfortable. You should make an appointment to see your optician. They will be able to examine the contact lenses and see if there is any damage or deposits, which could be making them uncomfortable.

I've lost my glasses; will I have to get another eye test for them to be replaced?

If your last eye test was less than two years ago, you will not need to have another eye test. If your previous eye test was with another optician, it must be signed by the optometrist that carried out your eye test to be valid.

Do you offer prescription sunglasses?

Yes, come instore to see our range of sunglasses.

How long does it take from the eye test to getting your glasses?

We try our best to get your glasses to you as quickly as possible. Depending on your prescription parameters and lens choice it could take up to 10 working days.

Do you offer prescription swimming goggles?

Yes

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